Return Request and Item Conditions
To initiate a return procedure, please contact our Customer Service team at customercare.brembocollections@audes.com. In your email, you must provide your order number, a description of the item, and attach a clear photograph of the product you wish to return.
Please note: Returns are accepted only if the items are complete, in their original packaging, and with all original tags attached.
Approval and Shipping Documents
Once your return request and photographs have been reviewed and approved, our team will provide you with the necessary shipping documents and a waybill for the return shipment.
Important: Do not arrange the return shipment independently using your own courier. This may cause customs issues, result in the package being refused, and lead to delays in processing your return.
Package Preparation (Customs Requirements)
When preparing your item for return, you must strictly follow these customs instructions to ensure proper customs clearance:
- Place the original invoice in a transparent document pouch and securely attach it to the outside of the package.
- Clearly write the following wording on the outside of the package: “RETURNED GOODS - EXEMPT FROM DUTY AND VAT”.
- Before handing the package over to the courier, take a photograph of the package ready for shipment and send it by email to our Customer Service team.
Inspection, Costs and Refunds
Upon receipt of the returned package, our team will inspect the item to verify its eligibility for return. If the return is approved, the refund will be issued to your original payment method.
Return Costs: Return shipping costs are the responsibility of the customer. The cost of the waybill provided for the return will be automatically deducted from the final refund amount.
Size Responsibility: Selecting the correct size is the customer's responsibility. If an item is returned due to an incorrect size, all return shipping costs will remain the responsibility of the customer.
Pre-Order Cancellations
Orders for pre-order items may be cancelled at any time before they are processed and shipped. If you decide to cancel a pre-order under these conditions, you will receive a full refund of the amount paid.
Defective or Incorrect Items (International / Non-EU Orders)
For all international orders shipped outside the EU, if you receive a defective or incorrect item, the return shipping costs and any import duties will be entirely covered by us.
Contact Us: Send an email to customercare.brembocollections@audes.com within 14 days of delivery. Include photographs of the defect or incorrect item, the original packaging, and the tags.
Wait for the Documents: We will provide you with a prepaid waybill and a commercial invoice.
Do not ship the return independently.
Prepare for Customs: Attach the commercial invoice provided to the outside of the package inside a transparent document pouch. Clearly write the following wording on the box: “DEFECTIVE RETURNED GOODS - EXEMPT FROM DUTY AND VAT”.
Final Check: Send us a photograph of the prepared package before handing it over to the courier.
Once the defective or incorrect item has been received and inspected at our warehouse, we will proceed with issuing a refund.